Frequently Asked Questions

AND ANSWERS

If you don't see your question here you can always reach out to us via Facebook Messenger or using the contact info below.
CONTACT
Age limit in Chicken Ranch Casino?
Chicken Ranch Casino is currently 18 years old and over gaming, including table games.
What are your latest promotions?
Check our promotions page for the latest promotions, and be sure to follow us on Facebook.
Can I bring my -pet- or -emotional support animal- into the casino?
Under the ADA Chicken Ranch Casino allows the use of certified service animals.
Do you have buses or public transportation to Chicken Ranch Casino?
We do, but currently due to covid restrictions and safety measures we are not running buses. This might change in the future though. Check back on the bus schedule page for updates.
Can you sit and eat in the casino?
Yes, if space and social distancing permits. If social distancing space does not permit, you will have to eat outside. Eating at the machines is currently not allowed.
What are the restaurant hours in the casino?
The Roost coffee shop & bistro is open 24/7. The Ranch House restaurant is open Sunday – Thursday 9am – 11pm and Friday – Saturday | 9am – 12am.
What time is Players Club open?
Sun-Thurs 9am-11pm and Fri-Sat 9am-1am
Are kids welcome in your restaurant?
Yes, as long as they are accompanied by an adult 18+. Though children and minors are not allowed to play or loiter on the gaming floor.
What are your hours of operation?
24hrs a day 7 days a week (except Christmas eve and Christmas day we have limited hours).
What day does Free Play get added to my card?
This varies, depending on your individual account. It is best to ask Players Club when visiting the Casino for the specifics on your Free Play offers.
Is there a way to check the balance of Free Play on my card online?
Not currently, we are working on that. For now, there is 3 ways to check: Go to Players Club, use Kiosk, or put your card into a machine to see available Free Play credits.
Can I smoke in the casino?
Chicken Ranch Casino is smoke free. We do have a great outdoor smoking area located just outside the Players Club exit doors.
Are masks still required?
Currently there is no mask mandate in the casino. You are free to wear a mask if you choose and we encourage that choice. We offer free disposable mask if you request one, you can wear your own, or we have high quality reusable versions for sale in The Roost Coffee Shop & Bistro. We are still encouraging a heightened level of sanitization practices, hand sanitizer, washing hands and social distancing if possible.
Do you have accommodations or activities for children?
Unfortunately, not at this time. And please note that children cannot be left unattended to anywhere on our property or surrounding area.
Do you have a hotel?
There is no hotel or overnight accommodations on property “yet”, but we do have a hotel located about 2 miles north in Jamestown, CA The Jamestown Hotel.
What table games do you offer?
Chicken Ranch Casino currently offers variations of Poker, Pai Gow, Spanish 21 and Black Jack. More info can be found on our Tables Game page.
How do I get my win/loss statement?
You can email [email protected] to request it, you can go to the cage and request it when you are here at the casino, or you can download the form to request it on the Players Club page of this website.
What are the hours and days Bingo is Played?
Wed-Fri sales open at 4pm and games begin at 6:30pm Sat-Sun sales open at 2:30pm and games begin at 4:30pm
What is the cheapest Bingo buy-in
Bronze packages start at $75
Do you have electronic bingo machines
Yes we do have electronic boards that you can purchase to use instead of the traditional paper and ink dauber.